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Hygienix Returns Policy


Should you wish to return goods for any reason, we ask that you inform us via telephone or email with reasons for this, before any goods are returned.   


Any discrepancies or issues must be notified within 3 working days from receipt of goods, relating to goods received incorrectly, ordered incorrectly or received damaged.


Any product authorised for Return must then meet the following criteria:

  • The stock that is received is returned suitably packaged.
  • The stock that is received has not been used or part used.
  • The stock that is received does not have broken seals.
  • The stock received has not been damaged.
  • The goods have been stored in accordance to any specific requirement for a particular product.


Order amount will be refunded within 3-5 working days to the card that was used for purchase, credit account customers will receive a full credit issued to their account.